1. How can I track my order?
Option 1:
– Go to “Track order” page on the Legotee website.
– Fill in your order number and email address
– Click “Track my order” to review all details including preview, shipping address, tracking number, and estimated delivery date
Option 2
– Sign in to your account
– Access “My account” then visit My orders to see all your orders
– Enter your order number you want to search to review order’s details.
Option 3:
– You can track your order through the shipping confirmation email. Please check your inbox, including your spam folder, for your confirmation email.
2. Why didn't I get an order confirmation email?
You should receive an email with order confirmation shortly after completing your purchase.
If it does not exist in your inbox, please kindly check the spam folder of the correct email address associated with your order. Sometimes our email is flagged incorrectly, leading it to go to your spam box. You can open our email, mark it as important and flag it as “Not spam” to avoid the same issue happening again. Also, please add the email support@legotee.com to your contact list in your account so that our emails would go through afterwards.
In case you can not find your order confirmation email in your junk box, please feel free to let us know via chat, our email or contact form, we would be delighted to assist you further.
3. When will I receive my order?
Orders typically arrive within 12-20 business days. To get an accurate estimate for your specific order, we recommend visiting our tracking page. Simply go to “Track order” on Legotee website and enter your order number and email address. You’ll be able to view all the details related to your order, including the estimated shipping time.
Please keep in mind that shipping times may vary based on factors such as the type of product and shipping or production time, and any unforeseen circumstances. We strive to fulfill orders as quickly as possible and provide regular updates on the progress of your shipment.
If you require any further assistance or information, please don’t hesitate to contact us. We’re here to help!
4. How much does shipping cost?
The shipping cost is estimated based on the order’s weight and your location. The minimum shipping fee will be $6.95. It will appear at checkout.
5. From where are your products shipped?
While we print a majority portion of our production of our products at our US facilities, we also operate with several fulfillment centers around the world (EU, Asia) to offer our customers a greaer variety of merchandise.
6. Do you offer free shipping?
Yes, Free Standard Shipping will be automatically applied when:
– The subtotal of items is over $99 USD after applying your discount code.
7. What should I do when my tracking says delivered but I've neveer received it?
Please do not worry when your tracking number has not been updated yet. Usually, tracking information refreshes upon reaching the next facility, and it commonly takes 7-10 business days for shipping carriers to scan your package. We’ll promptly notify you via email if anything unusual occurs with your package.
8. What should I do when my tracking says delivered but I've neveer received it?
We are sincerely sorry to hear that you have not received your package as indicated. Please kindly try these steps to locate it:
– Check if the shipping address on your order confirmation is correct.
– Check your mailbox again and ask if your family members or neighbors have accepted the item on your behalf.
– If you are unable to find your package, please kindly contact the local post to ask the postman about your package.
After doing the above steps, if you are still clueless about your order, please reach out to us via chat, our email support@vincustom.com or our contact form. We would be happy to give further advice on this matter.
9. Why is my order returned to the sender?
Possible reasons for your package being returned to the sender might include, but not be limited to:
– Your shipping address is incorrect/insufficient.
– The addressee refuses the shipment.
– The receiver has moved without providing a forwarding address.
– Unsuccessful delivery after several attempts.
A “Return to Sender” package will be ineligible for redelivery and will be disposed of once it reaches the carrier’s warehouse.
In case your shipping address is correct after careful checking, please do not hesitate to contact us via chat, our email support@vincustom.com or our contact form. We will take care of the rest for you
10. What should I do if a part of my order is missing?
We totally understand your feelings when one item on your order is not received yet. To help track down the missing item, we suggest following these steps:
- Review your shipping confirmation email to know if your items were shipped separately. In cases where orders contain multiple items, they might arrive in separate packages on different dates. Each package will have its unique tracking number. If the missing item was dispatched separately, it might still be in transit to you.
- If you’re unable to locate an additional shipment and are still missing items, please kindly contact us via chat, our email support@vincustom.com or our contact form with photos of the items you received and the shipping label. We’re always here for you!
11. How to submit a forwarding request since I've moved before the order was shipped?
We’re afraid that our shipping service doesn’t accommodate forwarding requests. We recommend you contact the local post office to ask if you can change your shipping address.
Meanwhile, we will continue monitoring the shipment on our end until it reaches the final post office. Once it arrives, we’ll inform you so that you can request to hold the package for later pickup.
